Effective Date: April 7, 2026
Company Name: Eastern Stationery Mart Inc.
Website: www.easternstationerymartinc.com
Email: suasitive@easternstationerymartinc.com
Address: 2150 Steeles Avenue East, Brampton, ON L6T 1A7, Canada
Phone: +1 905-793-5347
Welcome to Eastern Stationery Mart Inc.! Thank you for visiting our stationery haven at www.easternstationerymartinc.com. Our Shipping Policy outlines everything you need to know about how we deliver your carefully curated Aesthetic Desk Blotter with Floral Pattern for Home Office, our featured products, and all your stationery essentials to your doorstep.
We are committed to providing a transparent and reliable shipping experience, from the moment you click “shop now” to the moment your package arrives. This policy is part of and should be read in conjunction with our Terms of Service and Refund and Returns Policy.
1. SHIPPING DESTINATIONS AND SERVICE AREAS
We are proud to ship domestically across Canada and internationally to a growing list of countries. Our primary shipping hub is our headquarters in Brampton, Ontario. Please note the following:
- Standard Service Areas: Continental Canada and the United States.
- Extended International Service: We ship to many countries worldwide, including but not limited to the United Kingdom, Australia, and members of the European Union.
- Delivery Restriction Notification: At checkout, our system will automatically verify if we can ship to your provided address. If we are unable to deliver to your location, you will be notified immediately, and you will not be able to complete your order.
2. PROCESSING AND SHIPPING TIMES
Your creative journey begins with order processing. To ensure the quality and accuracy of your shipment, we require time to carefully pick, pack, and prepare your items.
- Order Processing Time: All orders are processed within 1-3 business days after we receive your order confirmation and successful payment. Orders are not processed or shipped on weekends or public holidays.
- Shipping Transit Time: Transit times begin once your package is picked up by the carrier and a tracking number is generated. Estimated delivery windows vary by destination and shipping method selected at checkout:
- Standard Shipping (Canada): 5-10 business days.
- Expedited Shipping (Canada): 2-5 business days.
- Standard Shipping (USA): 7-15 business days.
- International Shipping: 10-30+ business days, depending on the destination country and customs processing.
These are estimated timeframes provided by our carriers and are not guaranteed delivery dates. Delivery times can be affected by factors outside our control, such as carrier delays, weather, customs inspections, or incorrect shipping information.
3. SHIPPING FEES AND RATES
We strive to offer competitive and straightforward shipping rates. The shipping cost for your order is calculated based on the total weight and dimensions of the products in your cart, your shipping destination, and the delivery speed you choose.
- Domestic Orders (Within Canada): We offer flat-rate and calculated shipping options.
- International Orders: Shipping costs are calculated at checkout based on the destination and will include all duties and taxes estimates where applicable (see Section 5).
- Promotional Offers: During special sales events like our “Up to 15% Off” or “deal of the day” promotions, we may offer reduced or free shipping. Any such offers will be clearly advertised on our website and applied automatically at checkout if conditions are met.
The exact shipping fee for your order will be displayed clearly on the checkout page before you are required to make payment.
4. ORDER TRACKING AND SHIPMENT NOTIFICATIONS
We believe you should know where your inspiration (in a box) is at all times.
- Tracking Information: Once your order has shipped, you will receive a shipping confirmation email that includes your unique tracking number and a link to the carrier’s tracking portal. You can also find this information by logging into your account on our site.
- Our Shipping Partners: We partner with reliable national and international carriers, including Canada Post, UPS, and DHL, to deliver your orders.
- Notification of Delays: In the rare event of a significant carrier delay that we are aware of, we will proactively notify you via email.
5. CUSTOMS, DUTIES, AND IMPORT TAXES (INTERNATIONAL ORDERS)
- Important Notice for International Customers: For all shipments outside of Canada, the recipient is solely responsible for paying any applicable customs duties, import taxes, VAT, brokerage fees, or other charges levied by the destination country’s government. Eastern Stationery Mart Inc. has no control over these charges and cannot predict what they may be.
- Marking of Packages: International shipments will be marked as “Merchandise” with the appropriate declared value as required by law. We cannot under-declare values or mark packages as “Gifts” to avoid fees, as this is illegal.
- Non-Payment of Fees: If customs fees are refused by the recipient, the shipment will typically be returned to us. In such cases, we will deduct the original shipping costs and any return fees from the refund amount, in accordance with our Refund and Returns Policy.
6. SHIPPING ADDRESS ACCURACY AND UNDELIVERABLE PACKAGES
- Your Responsibility: It is critically important that you enter your complete and correct shipping address at checkout. Double-check your apartment/suite number, street name, city, postal code, and country.
- Address Correction Fees: If you provide an incorrect address and the package is returned to us, you will be responsible for the cost of re-shipment. If a package is lost due to an incorrect address, we cannot be held responsible.
- Failed Delivery Attempts & Unclaimed Packages: If a delivery attempt is made and fails (e.g., no one is available to sign, package is not retrieved from a postal outlet), the carrier will usually leave a notice and hold the item locally for a limited time. If the package is ultimately returned to us as unclaimed or undeliverable, the original shipping costs will be non-refundable, and a new shipping fee will be required to re-send the order.
7. DAMAGED OR LOST PACKAGES
We pack every order with care to ensure it arrives safely. However, shipping is handled by third-party carriers.
- Damaged Upon Arrival: If your package appears damaged when you receive it, please take photos of the outer box and the damaged items before opening it fully, if possible. Contact our customer service team at suasitive@easternstationerymartinc.com or +1 905-793-5347 immediately with your order number and photos.
- Lost in Transit: If your tracking information shows no movement for an unusually long time (beyond the estimated delivery window), please contact us. We will initiate an inquiry with the carrier. If a package is confirmed lost by the carrier, we will either issue a full refund or ship a replacement at our discretion.
Please review our Refund and Returns Policy for detailed information on our procedures for damaged, defective, or incorrect items.
8. CONTACT US REGARDING SHIPPING
If you have any questions about this Shipping Policy, your order’s status, or need assistance with a shipping-related issue, our dedicated customer service team is here to help.
Eastern Stationery Mart Inc. – Customer Service
Email: suasitive@easternstationerymartinc.com
Phone: +1 905-793-5347 (Business Hours: Mon-Fri, 9 AM – 5 PM EST)
Mailing/Shipping Address: 2150 Steeles Avenue East, Brampton, ON L6T 1A7, Canada
We value your trust and look forward to delivering a piece of our stationery haven directly to you. Happy creating!